Bar shift leader
Reporting to: Pub manager
Your role: at a glance
To support, lead and motivate the team of associates and team leaders to meet sales, profit and compliance targets daily. Once trained, to run shifts and work unsupervised by a manager.
- To provide excellent customer service.
- To serve food and drinks to the correct specification.
- To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace.
All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:
- Have a proof of right to work in the place where you will be based (UK or ROI).
- Have a bank account in your own name in the place where you will be based (UK or ROI).
- Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
- Have a fixed place of residence within reasonable travelling distance of your place of work.
- Basic computer literacy.
- Have completed the Wetherspoon team leader training programme.
- Demonstrate strong leadership qualities.
- Be able to prioritise tasks and have good organisational skills to ensure that each shift runs smoothly and efficiently.
- Know how and when to delegate tasks and how to feed back, positively, to the person completing the task (identifying any areas for improvement, if necessary).
- Demonstrate passion and enthusiasm in your role and show commitment to your colleagues, your pub and Wetherspoon.
- Have exceptional time management skills.
- Have a strong work ethic and be self-motivated.
- Have a friendly nature and excellent communications skills.
- Administer and distribute all company communications to the team quickly and effectively, in line with company policies.
- Be honest, trustworthy and respectful.
- Remain calm, when working in a high-pressure environment.
- Adhere to and enforce Wetherspoon’s appearance standards.
- Receive regular feedback from your area manager and achieve any actions agreed on.
- Receive regular feedback from the management team and achieve any actions agreed on.
A day in the life
Motivate and support the team to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
- Deliver and manage the team to deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA). Proactively manage those results which fall below expectations.
- Ensure that the pub’s opening and closing procedures are adhered to, in line with company policy. Adopt our stand-back-and-look (SBAL) approach to ensure that all areas are set up to meet the needs of the business. Ensure that all POS meets the current guidelines.
- Always welcome and interact with your customers – enrich their experiences during their visit. Maintain high levels of customer management on every shift. Manage and work with door staff on shift, when applicable.
- Be aware of, and knowledgeable about, all promotions, events and new products in your pub. Share your knowledge with team members, to ensure that they are kept up to date.
- Take pride in maintaining the highest standards of cleanliness by adopting our Clean As You Go (CAYG) philosophy for all areas:
- Ensure that, throughout and at the end of every day, the kitchen is cleaned and maintained in accordance with guidelines on every kitchen check.
- Ensure that all back-of-house, external and staff areas are cleaned and maintained to the expected standard.
- Respond to any customer feedback in a positive and helpful manner, seeking support, if required. Review all customer feedback with the management team, identifying/actioning any training needs.
- Maintain office administration in line with company policies and General Data Protection Regulations (GDPR), including full, correct and proper use of all duty manager’s log books, storage of paperwork, keys, CCTV, safe, blue-bag requirements and all other logs.
- Assist in forecasting and achieving all financial targets set for the pub, by taking proactive steps to build sales and control costs (eg daily hours’ allowance in line with sales).
- Assist in achieving positive stock results:
- Coach the team and monitor the correct pouring and dispensing of products.
- Complete daily line checks and log all wastage.
- Maintain appropriate order levels and receive deliveries in line with company policy.
- Investigate and report any anomalies, as required.
- Assist in achieving all people-related targets in the pub.
- Daily management of rotas and break allocations.
- Conduct inductions at the expected standard.
- Hold probation and training review meetings with associates and team leaders.
- Record and manage associate and team leader absence by completing return-to-work interviews, in line with the guidance detailed in the people management guide.
- Support managers conducting formal meetings with associates and team leaders as a company witness/note-taker.
- Motivate, train, develop and assist all associates and team leaders to support a strong succession plan in the pub. Make use of performance management tools (eg performance action plans), if applicable.
- Monitor and manage all maintenance issues and manage maintenance contractors, while on site.
- Carry out any reasonable task as requested by the management team or Wethercentre, to meet the needs of the business.
Training and development
- Complete the shift leader academy, including ongoing associated online training, within the stated time frames.
- Attend and actively participate in regular team meetings, managers’ meetings and training sessions.
- Generate and share amazing ideas for improvements in your pub and across the company.
- Work as a buddy to support and train new associates and team leaders.
- Embrace change within your pub and Wetherspoon.
- Strive to achieve everything you can on the Wetherspoon action plan.
As a shift leader, you are not expected to take on responsibility for any tasks which you have not been trained to do as part of the shift leader academy.
If you would like to progress in Wetherspoon, our award-winning training programme offers you the skills and knowledge which you will need to proceed and succeed. Speak to your pub manager about the opportunities available to you; these may include:
- Wetherspoon apprenticeship academy
- Cross-training into a different role (hotel/kitchen)
- Catering academy
- Management academy
- People management academy
- Pub manager academy
Learn new things, get recognised for your efforts and gain skills which will last for ever!
Make working for us work for you.
Flexible hours? Check. Free food at work? We got ya!
Discounts when not working? Yup. Free shares? Sure.
For all of these and plenty more benefits to suit you, apply to work for us today.