Hotel night shift leader
Reporting to: Pub manager and hotel manager
To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts and, working unsupervised, to achieve the following on a day-to-day basis:
- hotel guests’ safety and security
- excellent customer service
- serving food and drinks to the correct specification
- maintaining a clean, safe and legal workplace
- adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies
The essential requirements you’ll need to start:
- Be aged 18 years or over.
- Have a proof of right to work in the place where you will be based (UK or ROI).
- Have a bank account in your own name in the place where you will be based (UK or ROI).
- Be able to converse in English and to understand the language.
- Have a fixed place of residence within reasonable travelling distance of your place of work.
- Basic computer literacy.
- Have completed the team leader training programme.
- Demonstrate leadership qualities.
- Have the ability to manage time and prioritise tasks, to ensure that each shift runs smoothly and efficiently.
- Know how and when to delegate tasks and how to feed back positively to the person completing the task (identifying any areas for improvement, if necessary).
- Demonstrate passion and enthusiasm in your role and show commitment to your colleagues and your pub.
- Have a friendly nature and good communications skills.
- Be honest, trustworthy and respectful.
- Remain calm when working in a fast-paced environment.
- Adhere to Wetherspoon’s appearance standards.
- Receive regular feedback from the management team and achieve any actions agreed on.
A day in the life:
To oversee and guide the hotel operation, leading by example, demonstrating how to complete tasks, motivating and coaching associates and team leaders to:
- work as a team to achieve the company mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
- deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), proactively managing results which fall below expectations.
- ensure that pub opening and closing procedures are adhered to.
- adopt a stand back and look (SBAL) approach to ensure that all areas are correctly presented throughout the day.
- be welcoming to customers; maintain high levels of customer management on every shift.
- manage check-ins, check-outs and aftercare.
- be aware of, and knowledgeable about, all promotions, events and new products in your pub, sharing your knowledge with the team to ensure that it has the latest information.
- take pride in maintaining the highest standards of cleanliness by adopting our clean-as-you-go philosophy for all areas.
- respond to any customer feedback in a positive and helpful manner, seeking support, if required – reviewing all customer feedback with the management team and identifying/actioning any training needs.
- ensure that the reception and hotel entrance are maintained and clean.
In addition, to:
- conduct regular security checks, including fire safety checks, reporting any issues.
- be responsible for evacuation, in case of emergency; liaise with the team, guests and the emergency services.
- maintain office administration, in line with company policies and general data protection regulations (GDPR), including use of duty manager log books, CCTV, keys, safe and storage of paperwork.
- manage and maintain the administration of reservations, cancellations and guest no-shows.
- assist in achieving all financial targets set for the pub by taking proactive steps to build sales and control costs.
- work with the pub manager to:
- forecast sales and associated costs.
- review and manage all aspects of the profit and loss account.
- maximise sales opportunities.
- know your competitors and their current pricing/activities.
- know your customer base (local businesses, students, shoppers).
- be accountable for all relevant product-ordering, delivery and stock management of hotel items, including setting stock levels, checking, counting, storage, reconciliation and loss investigation.
- assist in achieving all people-related targets.
- report maintenance issues and manage maintenance contractors while on site.
- ensure that all accidents, incidents and serious food complaints are recorded following company procedures.
- carry out any reasonable task as requested by the management team to meet the needs of the business.
Training and development:
- Complete the shift leader academy, including ongoing training, within the stated time frames.
- Attend and participate in regular team meetings, manager meetings and training sessions.
- Generate and share ideas for improvements in the pub and company.
- Work as a buddy to support and train new associates and team leaders.
- Support the achievement of the Wetherspoon action plan.
As a shift leader, you are not expected to take responsibility for any tasks which you have not been trained to do
as part of the shift leader academy.
If you would like to progress in Wetherspoon, speak to your pub manager about the opportunities available to you; these may include:
- Wetherspoon apprenticeship academy
- Training for a different role (bar/kitchen)
- Management academy
- Advanced management academy
Learn new things, get recognised for your efforts and gain skills which will last for ever!
Make working for us work for you.
Flexible hours? Check. Free food at work? We got ya!
Discounts when not working? Yup. Free shares? Sure.
For all of these and plenty more benefits to suit you, apply to work for us today.