Kitchen team leader

Your role: at a glance

Leading the team to make hungry customers happy!

• To provide excellent customer service.
• To serve all food to the correct specification.
• To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace.

Essential requirements

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Have a proof of right to work in the place where you will be based (UK or ROI).
• Have a bank account in your own name in the place where you will be based (UK or ROI).
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.
• Have completed the associate training programme.

About you

• Be able to prioritise tasks and have good organisational skills to ensure that each shift runs smoothly and efficiently.
• Demonstrate passion and enthusiasm in your role and show commitment to your colleagues, your pub and to Wetherspoon.
• Have exceptional time management skills.
• Have a strong work ethic and be self-motivated.
• Have a friendly nature and excellent communications skills.
• Be honest, trustworthy and respectful.
• Remain calm, when working in a high-pressure environment.
• Adhere to kitchen uniform standards.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life

To oversee and guide the kitchen operation: leading by example, demonstrating how to complete tasks, motivating and coaching all associates to achieve the following:

• Work as a team throughout the business to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
• Deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA).
• Be aware of, and knowledgeable about, all promotions, events and new products in your pub. Share your knowledge with the team to ensure that all associates are kept up to date.
• Ensure that all food is prepared, cooked, served and presented in line with company standards.
• Lead the team to achieve the food-delivery-time targets, at all times.
• Take pride in maintaining the highest standards of cleanliness by adopting our Clean As You Go (CAYG) philosophy. Ensure that the kitchen is cleaned and maintained in accordance with guidelines throughout the day. Always, in a timely manner, action any points raised on kitchen checks.
• Always be, and encourage others to be, welcoming to your customers – interact, say ‘hello’; just as important, say ‘thank you’ and ‘goodbye’.
• Respond to any customer feedback in a positive and helpful manner, seeking support, if required. Feed back all complaints to the management team.
• Assist in achieving positive stock results by coaching the team, minimising wastage and monitoring correct portioning and serving of meals, at all times.
• When trained, assist in receiving deliveries, in line with Wetherspoon’s policies, always reporting any anomalies to the manager.
• Carry out any reasonable task, as requested by the management team or Wethercentre, to meet the needs of the business.