Kitchen team leader

Reporting to: Kitchen manager/management team

Your role:

To support, lead and motivate the team of associates to meet sales, profit and compliance targets by achieving the following on a day-to-day basis:

  • excellent customer service
  • serving food to the correct specification
  • adhering to all of Wetherspoon’s standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace

Essential requirements:

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

  • Be aged 18 years or over.
  • Have a proof of right to work in the place where you will be based (UK or ROI).
  • Have a bank account in your own name in the place where you will be based (UK or ROI).
  • Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
  • Have a fixed place of residence within reasonable travelling distance of your place of work.
  • Basic computer literacy.
  • Have completed the associate training programme.

About you:

  • Demonstrate passion and enthusiasm in your role and show commitment to your colleagues, your pub and Wetherspoon.
  • Have the ability to manage time and prioritise tasks, to ensure that each shift runs smoothly and efficiently.
  • Have a friendly nature and good communications skills.
  • Be honest, trustworthy and respectful.
  • Remain calm when working in a fast-paced environment.
  • Adhere to kitchen appearance and uniform standards.
  • Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life:

To oversee and guide the kitchen operation, leading by example, demonstrating how to complete tasks, motivating and coaching associates to:

  • work as a team to achieve the company mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable’.
  • deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA).
  • be welcoming to customers – interact, say hello, say thank you and goodbye.
  • be aware of, and knowledgeable about, promotions, events and new products in the pub. Share your knowledge with the team to ensure that all associates are kept up to date.
  • respond to customers’ feedback in a positive and helpful manner, seeking support, if required. Feed back any complaints to the management team.
  • ensure that food is prepared, cooked, served and presented in accordance with company standards.
  • lead the team to achieve food-delivery-time targets.
  • take pride in maintaining the highest standards of cleanliness by adopting a clean-as-you-go (CAYG) philosophy. Ensure that the kitchen is cleaned and maintained in accordance with guidelines throughout the day. Always, in a timely manner, action any points raised on kitchen checks.

In addition, to:

  • Assist in managing stock levels by coaching the team, minimising wastage and monitoring the correct portioning and serving of meals.
  • Assist in receiving deliveries, in line with Wetherspoon’s policies, reporting any anomalies to the manager.
  • Make the working environment safe, legal and comfortable, by adhering to and enforcing:
    • standard operating procedures (SOPs).
    • age verification policy (including Challenge 21/25).
    • prevention of drunkenness and disorderly behaviour policy (Don’t do Drunk).
    • cash control policy and associated cash-handling procedures.
    • stock management procedures.
    • all aspects of licensing law, trading standards and customs and excise regulations.
    • equal opportunities – equality, diversity and inclusion (EDI) policy, including antiharassment policies.
    • all aspects of food hygiene and health and safety policies, including recording data such as fridge/freezer and food temperature checks in the DMLB. Know how to welcome and assist EHOs in your pub.
  • Carry out any reasonable task as requested by the management team to meet the needs of the business.

Training and development:

  • Complete the team leader training programme, including ongoing associated online training, within the stated time frames.
  • Attend and participate in regular team meetings and training sessions.
  • Generate and share ideas for improvements in the pub and company.
  • Work as a buddy to support and train new associates.   
  • Support the achievement of the Wetherspoon action plan.

Career opportunities:

As a team leader, you are not expected you to supervise the team in the absence of a manager or perform any management tasks; however, if you would like to progress in Wetherspoon, our award-winning training programme offers you the skills and knowledge you will need to proceed and succeed. Speak to your kitchen manager about the opportunities available, which may include:

  • Wetherspoon apprenticeship academy
  • cross-training into a different role (hotel/bar)
  • shift leader academy
  • management academy 
  • advanced management academy

Learn new things, get recognised for your efforts and gain skills which will last for ever!

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For all of these and plenty more benefits to suit you, apply to work for us today.