Shift manager

Your role: at a glance

To support, lead and motivate the team to meet sales, profit and compliance targets, at all times.

• To provide excellent customer service.
• To serve food and drinks to the correct specification.
• To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace.

Essential requirements

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Have a proof of right to work in the place where you will be based (UK or ROI).
• Have a bank account in your own name in the place where you will be based (UK or ROI).
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.

About you

• Demonstrate strong leadership qualities.
• Be able to prioritise tasks and have good organisational skills to ensure that each shift runs smoothly and efficiently.
• Know how and when to delegate tasks and how to feed back, positively, to the person completing the task (identifying any areas for improvement, if necessary).
• Demonstrate passion and enthusiasm in your role and show commitment to your colleagues, your pub and to Wetherspoon.
• Have exceptional time management skills.
• Have a strong work ethic and be self-motivated.
• Have a friendly nature and excellent communications skills.
• Administer and distribute all company communications to the team quickly and effectively, in line with company policies.
• Be honest, trustworthy and respectful.
• Remain calm, when working in a high-pressure environment.
• Adhere to and enforce Wetherspoon’s appearance standards.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life

Manage, motivate and support the team to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’

• Manage the team to deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA). Proactively manage results which fall below expectations.
• Ensure that the pub’s opening and closing procedures are adhered to, in line with company policy. Adopt our stand-back-and-look (SBAL) approach to ensure that all areas are set up throughout the day to meet the needs of the business. Ensure that all POS meets the current guidelines.
• Maintain high levels of welcome, interaction and customer management on every shift. Manage and work with door staff on shift, when applicable.
• Be aware of, and knowledgeable about, all promotions, events and new pub products. Share your knowledge with team members to ensure that they are kept up to date.
• Take pride in maintaining the highest standards of cleanliness by adopting our Clean As You Go (CAYG) philosophy for all areas:
  • Ensure that, throughout and at the end of every day, the kitchen is cleaned and maintained in accordance with guidelines.
  • Ensure that all back-of-house, external and staff areas are cleaned and maintained to the expected standard.
• Review all customer feedback with the management team, identifying/actioning any training needs.
• Maintain office administration in line with company policies and General Data Protection Regulations (GDPR), including full, correct and proper use of all duty manager’s log books, storage of paperwork, keys, CCTV, safe, blue-bag requirements and all other logs.
• Assist in forecasting and achieving all financial targets set for the pub, by taking proactive steps to build sales and control costs (eg daily hours’ allowance in line with sales).
• Assist in achieving positive stock results:
  • Coach the team and monitor the correct pouring and dispensing of products.
  • Complete daily line checks and log all wastage.
  • Maintain appropriate order levels and receive deliveries in line with company policy, ensuring, at all times, full availability of products.
  • Investigate and report on any anomalies, as required.
  • Complete weekly manager’s own stock (MOS), analyse and communicate results, introduce and manage any actions required for improvement (eg additional draught product free pour training).
• Create a people-focused culture in your pub and assist in achieving all targets set out in the people audit:
  • Identify recruitment needs, search and selection activities and the appointment of staff, in line with the company’s recruitment process. Ensure that all paperwork (including proof-of-right-to-work documentation) is certified, copied and filed, in line with UK Home Office or Irish National Immigration Service (depending where your pub is based) and company policies.
  • Conduct inductions at the expected standard.
  • Hold probation and training review meetings with the team.
  • Identify any additional training needs and take an active role in the team’s development (including relevant administration tasks) to support a strong succession plan in the pub.
  • Effectively and proactively manage, at all times, the daily performance and attendance of the team, in line with company policies, using performance management tools as detailed in the people management guide (eg return-to-work interviews/performance action or improvement plans).
  • Prepare for and conduct formal meetings (eg disciplinary and attendance review meetings). Development and management of rotas.
• Monitor and manage all maintenance issues and contractors, while on site.
• Take part in weekly blue-bag meetings with your area manager (in the absence of the pub manager).
• Carry out any reasonable task as requested by the management team or Wethercentre, to meet the needs of the business.